Returns Policy

At Bargello, we want you to be delighted every time you shop with us. You can always return items if they are defective or sent incorrect. Please know that you must provide us a written record of the reason for return or exchange within 48 hours of receiving the item to get the return approval code. Custom, Oversize, or hazardous items cannot be returned. Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit, body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.

There is no refund for shipping and handling charges.

Returns Policy for Custom Orders

Custom dresses orders are based on the measurements/sizes that you provide on our website by email, phoneor fax. Bargello will not be responsible for any inaccuracies in the final product (your custom order) in lieu of the measurements provided. Please note that before dispatching an order, we take photographs and record videos of each measurement part of the dress and keep them in record so that if any misfit case arise we first investigate it by checking measurements from our library. We do not accept returns or exchanges of custom orders. If they are sent incorrect, defective or not fit in accordance to the size ordered we'll offer you a free fix.

Return Address:

Please note that you must first get the approval code for the return from customer service before returning any item. We will refuse delivery of any package sent to us without prior return approval or return approval code.

Once you have the return approval code from customer service, you can send the items you would like to return or exchange at the following address. Please do not forger to mention the approval code on the package before sending it back. 

182-21 150th Avenue
New York
NY 11431
United States

Once the item is received and is found in original and resalable condition, we will issue the refund in 7 days. Refund will be issued in same way the payment was made. 

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